Refund policy

Asking for a refund

Ask us in writing: email [email protected] or WhatsApp 068 909 1282. Tell us what you paid for and what went wrong. We look at every request ourselves and come back to you.

How a refund is paid

Where we agree to a refund, we give it as credit on your account with us, not as cash.

Website as a service

The service is month to month and billed in advance, with no contract. When you cancel, your website stays up until the end of the last month you paid for, and then comes down. Invoices run until we have processed your cancellation, so tell us in writing as soon as you decide.

Logo and corporate identity design

Design work is paid before it starts, and each item comes with unlimited revisions inside a set window, so we can keep working on it until it is right. The windows are in our terms and conditions.

Your rights

This policy does not take away any right you have under South African consumer law.